Services, Human Resources, Infrastructures for the Management and Technological Support in the Public Health in Extremadura

Cdatex - Is the centre which is able to manage the communication and technological requirements (TIC) of the Servicio Extremeño de Salud and its own dependent entities.

Using the best practises (ITIL Methodology)

Using the best practises (ITIL Methodology), based on Hewlett-Packard software tools:

Service Desk

Open View Operations

CDATEX objectives:

Provide technical support to SES professionals

Manage incidences which might appear up to the end of the project.

Provide reports to make a decision.

Carry out preventive maintenance.

Manage the established service level agreements or those which can be set up.

Automate the TIC infrastructure management processes in Servicio Extremeño de Salud.

Project Benefits:

Provide an only contact centre to inform, track and solve the incidences in the Information Technologies and Communications sector.

Increase the quality and quantity in services.

Reduce the time to solve incidences.

Prevent incidences or avoid that this can recur.

Reduce the associated risk to the development TIC infrastructure.

Manage the processes involved in providing high quality level of services.

Manage the TIC suppliers regarding the services of the health centres in SES.

For further information:

Juan Martinez Doreste -Business Development Manager
Tel: +34 915.981.406