Previous Appointment and Contact Center Solution for the Health Service from Extremadura

A new model of citizen assistance: The real rapprochement between Administration and Administered

Contact Center: in many cases the only way to communicate between cityzens/users and the Administration

CITIZENS' SATISFACTION > Differentiation from other Administrations

The "value" of the offered Service. Professional Service

To offer our citizens equal service and treatment independent from the channel that has been used and from the physical location of the user

Three key axes: Service Design, Infrastructures and Processes for Relations with the cityzens

QUALITY SERVICE -> Citizens' Satisfaction -> Perception of the executed "change" and service improvement

A Software and Hardware Solution for CONTACT CENTER : Centriphone Milenium from INFINITY

Hardware Support Servers in HIGH AVAILABILITY

A Storage Area Network (SAN)

A software solution that is integrated in the Contact Center and guarantees the management of the doctors' agendas in the Asistance Centres (customer module)

Management Services for Infrastructures

Training

Implementation

Backup/Restore Solution

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It means a joint Managed Service, provided by Comparex that offers and guarantees to the HSE (Health Service from Extremadura) the highest quality and availability for the cityzens' and users' attention systems

Partners/Tecnology:

Hewlett Packard

Infinity

Citrix

3Com

Microsoft

For further information:

Juan Martinez Doreste -Business Development Manager
Tel: +34 915.981.406