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Related to processes
 
 

 Services management (SLA/SLM)
 Unique console
 Related to processes
 Related to technology
 
 

Management processes directed to respond the business requirements.

  1. Availability Management
  2. Process based on the monitoring and intervention of the different components, to guarantee the business continuity.
  3. Configuration Management
  4. Follow up and control process for components configurations and physical situations, directed to speed the intervention processes up.
  5. Performance Management
  6. Process based on components monitoring and intervention in order to guarantee the proper performance level.
  7. Security Management
  8. Proactive process to identify possible effects in the security levels and execute the corresponding corrective and preventive processes.
  9. Backup & Recovery Management
    Preventive processes to guarantee the service in case of contingency, based on the data safeguard.
 

 
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