 | Services management (SLA/SLM) |
Service Level Agreement (SLA) is the availability maintenance for a certain service based on a measurable and demonstrable commitment, of the execution achievement level. |
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Service Level Management (SLM) is the methodology and process required to guarantee the rending of the agreed services to the customers in an IT department
Management matrix
* Thus, you will be able to focus on your own business, as your properly managed infrastructures will provide you the technological stability to guarantee the highest availability and an optimum response term in your applications
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