This project defines the Service Level Management (SLM) for the commitments on business processes, according to the availability and response time in transactions.

Considering the agreement on service level management (SLM), the level of achievement will be followed up. In case of deviation, a drill-down analysis will be done, in order to identify the event, the reason which caused it, when it was produced, the impact on the user, how it was solved and the measures to prevent it.

As management services supplier, which are designed to response the customer business requirements. These are services with types of commitments, based on indicators of parameters which impact on the business.